Pawmory (“Pawmory”, “we”, “us”) is an individual / sole trader operating under the laws of the People’s Republic of China, offering the Pawmory service. These Terms of Service (“Terms”) govern your access to and use of our AI-powered services, including turning a cherished pet photo into a short moving memory, available at https://www.pawmory.org (the “Service”).
By creating an account, purchasing credits, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read and agree to these Terms, our Privacy Policy, and our Acceptable Use Policy; and (c) are authorized to enter into this agreement. If you do not agree, do not use the Service. Continued use after an update constitutes acceptance of the revised Terms.
1. Acceptance of Terms
These Terms, the Privacy Policy, and the Acceptable Use Policy together form the entire agreement between you and us concerning the Service.
2. Description of the Service
2.1 What we provide
Pawmory is a digital software-as-a-service product. You can upload a pet photo, choose a memory scene, and generate a short video so a moment that was already taken can move once more.
2.2 Nature of the Service
The Service is an intangible digital product. Credits are added when payment is confirmed. Generations deduct credits. Refunds follow Section 7.
2.3 Third-party AI models
Video generation uses third-party models, currently MiniMax (via MuAPI). Performance and availability may depend on those providers. We will try to notify you of material outages.
3. Accounts
You need an account with accurate information. You must keep your credentials confidential and are responsible for activity on the account. If you notice unauthorized use, contact us immediately at support@pawmory.org. Keep your email current. If you register for an organization, you represent that you are authorized to do so.
4. Credits and top-ups (V2)
The Service uses a credit system. You may buy credit packs as needed. Credits are used to generate memory videos. Current packs and pricing are at https://www.pawmory.org/en/pricing. We may change pack contents; the price shown at checkout controls.
5. Billing and payment
5.1 One-time purchase authorization
Each top-up is a one-time transaction. Completing a purchase authorizes us, through our payment processor Waffo Pancake, to charge the amount shown at checkout. We do not currently offer auto-reload or auto-renewing subscriptions.
5.2 Taxes
Prices exclude applicable taxes unless stated otherwise. Taxes required by law may be added at checkout.
6. Credit validity and account ending
6.1 Validity
Purchased credits that have not been consumed do not expire with the passage of time. Credits returned after a failed generation remain valid.
6.2 Account ending
You may delete your account in Settings. After deletion, profiles, photos, and videos are removed, and unused credits are not kept, except refunds under Section 7 or as required by law. If we end the Service without your breach, we will refund unused prepaid credits.
7. Refund policy
Credit purchases are non-refundable once completed, whether or not the credits have been used. Unused credits remain available for generation but are not converted back to a card refund. The only exceptions are:
- Duplicate charges caused by billing error: full refund.
- Failed generation: the related credits are automatically returned to the account (a credit return, not a card refund).
- Statutory withdrawal or refund rights where the law requires them (for example a cooling-off period in some jurisdictions). Where the law allows, those rights may not apply after digital content is delivered or first used.
For an eligible refund, email support@pawmory.org with your account email and transaction ID. We will acknowledge within 2 business days and process it within 5–10 business days. Accounts closed for breach are not refunded.
8. Billing disputes
If you believe a charge is wrong, email support@pawmory.org before disputing with your bank. We will reply within 2 business days and resolve confirmed billing errors within 5 business days.
9. AI content and intellectual property
Subject to these Terms, videos generated from your photos (“Output”) belong to you and may be used for lawful purposes allowed by Section 10. Photos and text you submit (“Input”) are licensed to us only as needed to provide the Service. We will not use your Input to train our own models without your explicit consent.
Output may be affected by third-party models such as MiniMax. We do not warrant a particular quality and are not responsible for professional advice based on Output. Review AI Output before relying on it.
10. Acceptable use
Use the Service only for lawful purposes, such as generating memory videos from your own pet photos. The full content standards, moderation, reporting, and enforcement rules are in the Acceptable Use Policy: https://www.pawmory.org/en/aup. Using the Service means you also agree to that Policy.
The Platform prohibits generating the following six categories of content:
- Pornography / NSFW content;
- Violence / gore;
- Hate speech;
- Child-unsafe content (CSAM);
- Deepfakes / impersonation of real people;
- Content infringing copyright or trademarks.
You also agree not to use the Service to:
- create malware, phishing, or attack tools;
- bypass security, resell access, or violate law or card-network rules;
- train, fine-tune, or distill competing models from our Input or Output, or scrape Output at scale;
- use jailbreak prompts to bypass content-safety filters.
To report violating generated content, email support@pawmory.org with the subject “Content report”. The full moderation, reporting, and enforcement rules are in the Acceptable Use Policy: https://www.pawmory.org/en/aup.
Platform content moderation（平台内容审核机制）
We use automated review, human review, and periodic audits. Before generation we scan user prompts with Waffo Prompt Sift and continue only on an allow verdict. After a user report: we acknowledge the email, classify L1–L4, review the photo, prompt, and video against the prohibited categories, enforce, then email the result.
- Review standards: the six prohibited categories in this Section 10, and the L1–L4 levels in AUP Section 3.4.
- Timelines: L1 response within 24 hours and resolution within 48 hours; L2 within 24 hours / 3 business days; L3 within 3 / 7 business days; L4 within 5 / 15 business days.
- Result notification: we reply to the reporting email stating whether the report is upheld and what action we took.
11. Data, privacy, and security
Use of the Service is also governed by our Privacy Policy: https://www.pawmory.org/en/privacy. Payment card data is processed solely by our PCI-DSS compliant processor, Waffo Pancake, and is not stored on our servers.
12. Disclaimers and limitation of liability
The Service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, or AI accuracy. Do not treat Output as legal, medical, or financial advice.
To the fullest extent allowed by law, we are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the 12 months before the claim.
13. Term and termination
These Terms apply while you use the Service. We may suspend or terminate an account for material breach, suspected fraud, or legal requirement. You may delete your account in Settings at any time, or contact support@pawmory.org.
14. Governing law
These Terms are governed by the laws of the People’s Republic of China. Before formal proceedings, email support@pawmory.org to try to resolve the matter informally.
15. General
We may update these Terms. Material changes will be emailed at least 14 days before they take effect. Continued use is acceptance. If a clause is invalid, the rest remains in force.
16. Contact
If you have a question, contact support at support@pawmory.org. Use the same address for billing, refunds, account, and security matters.
Last updated: 16 September 2026 · Version 1.3 · https://www.pawmory.org